returns & reprints
Returns & reprints
Last updated: [DATE]. Placeholders in [brackets] must be confirmed before launch.
Our reprint promise
If a magnet arrives damaged, misprinted or not as previewed, we reprint it free of charge.
How to request a reprint
Email us within [X] days of delivery with your order number and a photo of the issue. No need to send anything back.
Personalised items
Because every set is made from your photos, we can’t accept returns for change of mind, photo choice or cropping you approved in the preview.
Cancellations
You can cancel within [X hours] of ordering, before production starts, for a full refund.
Refunds
Approved refunds are returned to your original payment method within [X] business days.